Westside Private Hospital is committed to providing the highest quality healthcare, with a core focus on each patient’s experience. Providing the safest possible care whilst achieving patients’ desired outcomes is reflected in our:
• Day-to-day operations
• Corporate and clinical governance
• Support systems in place for our clinicians, nurses and broader workforce
• Workplace culture and values
Montserrat Day Hospitals is the National healthcare provider we are owned and operated by. We utilise Montserrat’s robust Quality Management System (QMS) and clinical governance framework to manage the care and services we provide.
The Montserrat Day Hospital QMS is designed to monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards. This system is supported by continual investment in state-of-the-art medical equipment and a highly skilled team of clinicians, nurses and support staff. All Montserrat hospitals perform various audits for compliance as per our accreditation and licensing requirements.
• Patients’ experience and feedback
• Hand hygiene compliance rates
• Surgical site infections
• Fall rates
• Medication safety
• Unplanned returns to theatre
At all times we uphold the National Safety and Quality Health Service Standards (NSQHS) – the national benchmark that all hospitals Australia-wide must meet to maintain their licensing and accreditation status. Learn more about our approach to the National Standards below and how we implement Montserrat’s QMS and clinical governance framework to deliver quality healthcare locally.
Westside Private Hospital measures quality in many areas, by analysing and reporting on outcome and process measures, patient satisfaction and the hospital quality ranking.
Our core, quality principle is the continuous improvement of all processes and services supporting the care of patients. The Quality Management System (QMS) implemented across our hospital group allows us to deliver consistent and comprehensive care to patients.
As part of the Montserrat Day Hospital group, Westside Private Hospital monitors and reports on many quality measures including patient satisfaction surveys and patients’ experience, infection prevention and control including hand hygiene compliance rates, patient incidents, medication safety and return to theatre percentiles. The policies, processes, and procedures associated with these areas are embedded in all hospital operations and workflow. Quality management focuses on continuous quality improvement as measured by consumer and patient satisfaction. Our quality structure is unique: it is integrated and further strengthened by our highly-trained nurses and medical staff.
• Patients Experience- Feedback
• Infection Prevention
• Monitoring incidents
• Medication safety
• Return to theatres monitoring