All patients having a procedure at Westside Private Hospital are required to pay their costs prior to their procedure occurring. This will include the cost for your hospital admission but usually excludes the Specialist and Anaesthetist fees which you will normally receive separate bills for. You will be advised at the time of booking whether your fees are inclusive of Specialist and Anaesthetist costs.
Westside Private is a Simplified Billing Hospital. Simplified billing means that, with your consent, the accounts for your procedures will be sent directly to your health fund. Please note, this will not apply to all procedure types. You will be informed prior to your procedure about all out-of-pocket expenses.
If you are adequately covered by your private health fund, the account will be settled with your fund. If you are not fully covered, you will be asked to pay the gap fee in advance, which is the difference between the cost of your medical treatment and the amount covered by your private health insurance.
Please be aware that due to the varied number of health funds and policies, there are a lot of policies in existence that do not cover all costs associated with hospital and medical services. External costs may also apply and include such services as pathology, x-rays and imaging, and more. We have no control over these costs and whether they will arise.
An excess is imposed by your health fund and is typically selected by you when you joined your fund. The excess contributes to the initial cost of a procedure. Due to the varied health funds and policies, we are unable to advise what it will be any sooner than 48 hours out from your procedure. Your private health excess is similar to the excess on your car insurance or home & contents insurance.
A co-payment is imposed by your health fund as a contribution by your various costs associated with certain types of procedures. Once again, this is dependent on the fund and level of cover so you will have to investigate this matter with your fund.
The theatre fees are payable based on an estimate of time in theatre made by your surgeon prior to your admission. If the time in theatre exceeds the estimate, then additional charges will be applied. This is primarily determined by the time taken by the surgeon to complete the procedure. You will need to supply a credit card number on your Financial Consent to account for this. We never charge this card for the additional amounts without speaking to you first.
For time to time patients may be eligible for a refund from our hospital. Possible scenarios when a refund may be issued include:
If you are eligible for a refund one of our friendly staff members will be in contact, or you may receive an SMS requesting your BSB and Account Number to deposit the amount payable. Please respond to the SMS and provide your account details, or if you feel more comfortable you can email your full name and account details to: firstname.lastname@example.org