Montserrat was founded in 1996 by my father in law Dr Peter Stephenson. Peter was one of the early movers in the Day Hospital space.
Having established a Day Hospital in 1985, Peter went on to become the President of the Australian Day Hospital Association for 5 years and was instrumental in today’s iteration of the Day Hospitals Australia.
My plan in joining the business in 2010 was to broaden the scope of the business from an almost pure Endoscopy business to a multi-disciplinary business encompassing Surgical, Procedural and Medical Oncology services.
In the past 5 years, we have grown at more than 25% per annum and are on track to exceed this growth over the next 5 years. Each year we provide over 20,000 individual episodes of care and over 40,000 consulting episodes.
Montserrat Healthcare are premium providers of Day Hospital facilities throughout South-East Queensland and Western Australia. Montserrat operates one of Brisbane’s largest Gastroenterology practices, an Open Access Endoscopy Service, as well as practice managing around 30 Specialist Doctors. Over the 20+ years since Montserrat’s opening, we have branched into a variety of other specialties and now offer multiple locations across South East Queensland and Western Australia.
Montserrat’s 15+ years of experience with operating Day Surgeries means that our patients and doctors are provided with exceptional service from the moment they walk through the doors.
We pride ourselves on our customer service and strive to ensure all patients are given the highest standard of care (our ISO Accreditation stands behind this). A number of our patients are contacted post-procedure to ensure they are recovering and feeling well and every patient is given a Patient Satisfaction Survey to provide their feedback on their experience with Montserrat so we can strive to continually improve every aspect of our service.
For our Specialist users, we provide the environment that allows you to focus on your role, with confidence in the clinical and administrative staff around you. All of our staff are Montserrat employees and we only use Agency staff during peak and holiday periods.
Whilst our reputation in the area of Endoscopy is well-known (having provided over 150,000 procedures), we have grown our business into a well-regarded provider of other clinical services. Today we also provide services in Urology, Plastic Surgery, IVF, General Surgery, Orthopaedics, Ophthalmology, ENT, Pain Management, Gynaecology, Dermatology & Oral, Maxillofacial Surgery along with many other specialties that continue to expand.
As well as the locations above we can also offer remote services at Ipswich, Longreach and Emerald.
Montserrat’s growth strategy involves acquiring high quality operating assets, Brownfield developments and very selective Greenfield developments. Most importantly we want to work alongside of Australia’s best Surgeons and Specialists.
As CEO of Montserrat, I report to the Advisory Board, chaired by a major shareholder, and consisting of 6 members, of which 4 are non-executive. The Governance committees of Montserrat such as Medical Advisory and Credentialing Committee all report to the Board via myself, and in certain states we also have state based advisory committees to ensure we stay well informed and close to the action.
Our vision is to build a wide network of the highest quality facilities, working closely with Doctors, Patients and all stakeholders to deliver exceptional outcomes for each and every person who is involved with our brand.
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