To ensure compliance with evidence-based standards, an audit program for both clinical and non-clinical practices and processes is in place.
Consumer feedback is encouraged through regular patient satisfaction surveys and patient feedback brochures are available onsite at each facility.
Supporting the principles of Infection Prevention & Control, Montserrat is committed to providing a safe and healthy environment for patients, staff, doctors and visitors.
Montserrat uses an integrated approach to identify, analyse, evaluate, treat, monitor, and review health care risks.
A proactive and collaborative approach is taken, placing the emphasis on prevention, in order to assist all areas in providing the safest possible environment for patients, staff, doctors and visitors.
All facilities are fully certified by Global-Mark to AS/NZS ISO 9001 (Quality Management Systems) and the ten National Safety and Quality Health Service Standards.
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