Fees and Charges
Thank you for choosing Westside Private Hospital for your healthcare needs. As a private short-stay hospital committed to providing exceptional quality outcomes, we want our patients to be well informed about the associated costs of their medical procedure. Here we explain important information about the fees and charges you may incur and the payment methods available.
Estimate of Expenses
At the time of admission, you will be asked to review and sign a financial consent form which is an estimate of expenses associated with your procedure. It is important to understand this is an estimate and sometimes additional costs can occur due to:
- Changes made by your Doctor
- Variations to your initial procedure
- Prolonged surgical time
Payment Before Your Procedure
All patients are required to pay their estimate of expenses before their procedure. This includes your hospital cost, but typically excludes the following fees:
- Specialist’s fees
- Anaesthetist or Surgical Assistant fees
- Pathology, Pharmacy, Imaging or X-Rays
- Prosthesis costs (eg. implants, pins, screw, polyp clips etc.) if your Doctor selects a prosthesis that attracts a gap payment
We recommend contacting these providers and your Doctor for an estimate of costs as these fees are usually billed separately to the hospital.
Privately Insured Patients
Westside Private Hospital will complete an eligibility check with your health fund two working days before your surgery. Please ensure you have:
- Completed your online patient admission form at least 72 hours before your admission so we can access your correct insurance information. Failure to do so may result in an incorrect estimate of fees and the wrong information being provided to you.
- Contacted your health fund to confirm you are covered for the booked procedure as sometimes waiting periods or pre-existing health conditions can impact a patient’s coverage.
If there is a gap, co-payment or excess payable we will contact you to advise the outstanding amount and this will be payable on admission.
The amount payable is what you have agreed to with your health fund; we have no control over this cost and whether it will arise.
If Westside Private Hospital has an agreement with your health fund, the balance of the account is sent directly to your health fund on your behalf.
Please note: Other accounts such as your treating doctor, anaesthetist and pathology are usually billed separately to your hospital cost.
Private Insurance FAQ’S
Uninsured Patients
We proudly welcome uninsured patients and offer competitive all-inclusive quotes upon request. To proceed with your operation, all fees must be paid beforehand.
Payment Methods
Our preferred method of payment is EFTPOS or credit card. If you are transferring the funds electronically (EFT), ensure you allow sufficient time for the funds to clear at least 48 hours before your procedure. You may be asked to provide proof of payment if the funds have not cleared, especially surrounding public holidays.
Please note: We do not accept cheques, Amex or Diners.
DVA Gold or White Card, Australian Defence Fund (ADF)
Westside Private Hospital is able to provide day procedure services to entitled persons without the need for your Doctor to obtain prior financial authorisation. All accounts are sent directly to the Department of Veteran’s Affairs.
Workcover Patients
Please contact your Doctor or our hospital to confirm your work cover claim has been approved before your admission.
